Strengthen your field service strategy
Supercharge customer care levels by maximizing agent productivity and satisfaction
CX experts from Salesforce offer insight into ensure your brand has all the necessary resources for field service, including the required skills and toolsRegister
More than ever, organizations are relying on field service to encourage growth. Customers are time-poor, crave efficiency and have low tolerance levels for poor service. With customers signaling they are more willing than ever to switch brands when faced with frustrating customer service, according to recent CX Network research.
To remain competitive in today’s economy, brands leaders are building new field service strategies that accelerate revenue and equip field service workers, with everything needed for that first-time fix for customers.
This webinar will dive into the latest strategies organizations are adopting for effective field service implementation and offer expert advice on how to turn field service into a revenue-generating model. Analysis of the latest technologies that are enhancing customer care levels and empowering field service organizations, including visual remote assistance tools, automation tools, and guided experience for the field workers.
Attend this webinar to uncover:
1. How to provide immediate assistance to customers or remote technician over video chat
2. The tools to eliminate wasted hours capturing, reviewing, and submitting timesheets for invoicing customers.
3. How to improve the productivity of mobile workers and ensure the quality of work
4. What a strong field strategy looks like based on real-life, field service case studies