Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below.
2022: The customer support tipping point
January 31 by CX NetworkDiscover how the customer support landscape is evolving and what businesses can do to keep up
Agent Management Value Index
January 31 by Calabrio TeamBaseline knowledge organizations can use to assess the market's agent management products
How to resolve complexity in the contact center
January 28 by Calabrio TeamA guide to adapting to the new levels of customer service complexity in a modern contact center
A glimpse into 2022: How can contact centers plan ahead?
January 27 by Calabrio TeamAfter reflecting on the lessons learned last year, Calabrio forecasts the trends that will shape contact center success in 2022
A Buyers’ Guide To Smart Customer Experience Investments
January 25 by Chanice HenryAlmost 2,000 customer experience professionals share their spending behaviors and decisions around investments dedicated to improving customer loyalty
Building a customer-centric, sustainability culture in your business
January 18 by Michael StausholmLearn from sustainability expert Michael Stausholm on building authentic, customer-centric sustainability practices
The art of customer-centric experience optimization
January 14 by Chanice HenryThe director of innovation at First Fidelity Bank discusses the process of being agile in customer experience optimization
Dufresne Group’s customer-centric digital transformation
January 13 by CX NetworkThe director of guest care at Dufresne Group explains the mindset shift triggered at the home furnishings group when it undertook a major digital channel transformation.
To infinity and beyond: extending your customer experience journey
January 12 by CX NetworkHow Standard Chartered Bank used customer data to introduce truly personalized experiences
2022 Forecasts from CX Network's Advisory Board
January 06 by CX NetworkIn its November meeting, the CX Network Advisory Board discussed their predictions for the customer experience trends that will become most prevalent in 2022.
Companies are Long Way from Getting Customer Service Right
January 05 by Olivia PowellNew data reveals that brands are struggling to meet customer service demands and expectations
This is How Twitter Implements Customer Insights
December 30 by CX NetworkDiscover how Twitter keeps a global view on its customers and how the social media platform uses this data