Customer Service
Insights, interviews and analysis on the skills and technologies that underpin a great customer experience.
What is Average Handle Time (AHT) in the contact center?
June 23 by Calabrio TeamDiscover what Averagee Handle Time is, and how to boost customer satisfaction byensuring your calls are efficient
Seven steps to effective workforce planning
June 22 by Calabrio TeamDiscover how to motivate contact center agents and tackle common workforce planning challenges
Three ways to win the technology tug-of-war
June 20 by Calabrio TeamDiscover how to use enhance digital customer experience effectively to humanise digital touchpoints
Four CX pain points that technology can help relieve
June 02 by Georgia LewisHow investing in the right customer jurney mapping technology can improve CX and customer retention
Technology is essential for customer journey mapping
June 01 by Georgia LewisBrands risk being left behind by their competitors if they fail to leverage the latest technologies to map customer journeys and address pain points.
Moving CX metrics forward
June 01 by CX NetworkDiscover how to improve your CSAT and NPS scores to drive real CX breakthroughs
How SMEs are using WhatsApp to offer better customer service
May 30 by Olivia PowellThe untapped potential of channel-based messaging as sales and customer communication channel
The conversational support starter kit
April 28 by Intercom TeamLearn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
The hidden dangers of luxury customer experiences
April 27 by Olivia PowellIn the March edition of CX Network's Advisory Board, the members discussed why they are choosing not to offer luxury CX
10 key ingredients for luxury customer experiences
April 21 by K V DipuThe 10 crucial elements for delivering premium standards of customer centricity in brand experiences
Why the ‘gold standard’ of CX is more than digital journey
April 13 by Laura MullaneyCustomer director at BGL Insurance, Laura Mullaney, on the rise of digital customer experience
Learning to SHARE: the importance of customer trust in healthcare
April 12 by Nicole CableNicole Cable, chief experience officer at CareMax shares the importance of customer trust, and how healthcare companies can inspire it