Does the Accent of Your Call Centre Representatives Impact Customer Satisfaction?

Contributor: Zarina de Ruiter
Posted: 06/23/2015
Accent in Customer Satisfaction in Call Center Service
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An infographic looking at the surge of outsourced contact centres and their impact on customer experience.

Outsourcing call centres has become quite common within the industry, but how does the location of your representatives impact on the satisfaction levels of your customers?

SEE ALSO: The Business Value of Integrating Your Contact Centre Within Your Omni Channel Strategy

The attached infographic (preview below) indicates that foreign accents indeed impact on the experience U.S. customers have with contact centres - and not in a good way.

callcentreaccents.png

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zarina
Contributor: Zarina de Ruiter