Does the Accent of Your Call Centre Representatives Impact Customer Satisfaction?

zarina
Posted: 06/23/2015

An infographic looking at the surge of outsourced contact centres and their impact on customer experience.

Outsourcing call centres has become quite common within the industry, but how does the location of your representatives impact on the satisfaction levels of your customers?

SEE ALSO: The Business Value of Integrating Your Contact Centre Within Your Omni Channel Strategy

The attached infographic (preview below) indicates that foreign accents indeed impact on the experience U.S. customers have with contact centres - and not in a good way.

callcentreaccents.png

source

zarina
Posted: 06/23/2015