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CX predictions
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the... Read more »
December 18, 2017 by Zarina de Ruiter
The big book of customer insight, data & analytics 2017
An in-depth insight into the customer data landscape and the trends and developments that impact customer... Read more »
December 4, 2017 by Zarina de Ruiter
CX in telecoms global investment report 2018
How do changing customer behaviours and expectations reflect upon how the telecoms industry is preparing for... Read more »
November 27, 2017 by Zarina de Ruiter


Le Meridien Dallas by the Galleria, 13402 Noel Road Dallas, Texas 75240
Millennium and Copthorne Hotels, London, United Kingdom
The Branksome Hotel & Residences, Mascot, -1, Australia
Pullman Sydney Airport , Mascot, NSW, Australia
Novotel London West, London, United Kingdom
Amara Sanctuary Resort Sentosa, , Singapore
The University of Manchester Conferences & Venues, Manchester, United Kingdom


Thierry Derungs
The CDO of BNP Paribas discusses industry trends such as AI and digital transformation and how they’ve... Read more »
February 12, 2018 by Zarina de Ruiter
Graham Tutton is the Vice President of Customer Insights at Comcast. In this interview he explains how they'... Read more »
February 7, 2018 by CX Network
Rodney Assock
LV= interview about measuring VOC in an age of survey fatigue, making real-time insights actionable and... Read more »
January 23, 2018 by Zarina de Ruiter


Alvin Neo, IHH Healthcare/Parkway Pantai
In this week’s podcast, the Chief Marketing Officer of IHH Healthcare/Parkway Pantai talks about delivering a... Read more »
February 21, 2018 by Seth Adler
Thom Hacker
In this week’s podcast, the Director Online Contact Center at The Home Depot talks about his career to date... Read more »
February 13, 2018 by Seth Adler
This isn’t the year of futuristic innovations and a complete industry overhaul, 2018 is about customer... Read more »
February 6, 2018 by Gustavo Imhof


Joshua March
What are the trends and predictions for customer feedback and care in 2018?Joshua March is the founder and... Read more »
January 8, 2018 by Zarina de Ruiter
Martijn Brouwer
The GM Astronaut Experience and Hospitality for Virgin Galactic answers some controversial questions, such as... Read more »
January 3, 2018 by Zarina de Ruiter
Enda Ridge
Enda Ridge is the Head of Data Science and Algorithms at one of the largest supermarkets in the UK and the... Read more »
December 20, 2017 by Zarina de Ruiter


office workers

Four Entrepreneurship Strategies to Build Your Career

Drucker was both the Father of Modern Management... Learn More »
February 20, 2018

4 Ways to Manage through Turbulent Times

[Edited from Lifestorming by Marshall... Learn More »
February 4, 2018
big accounts

Why B2B Leaders Should Rethink the True Cost of Large Accounts

by Jeff Durr and John FlemingSTORY... Learn More »
January 28, 2018