Customer Experience
The latest developments in experience design, management and evolution for customers.
The state of CX in Europe
November 06 by CX NetworkResearch from IDC and Zoom that shows how European companies are reshaping CX
Journey management: Placing CX at the heart of business strategy
November 03 by CX NetworkHow to put qualitative and quantitative customer data at the center of business decision-making
Crafting a clear customer value proposition: Do you even speak customer?
November 01 by Emmanuel ObadiaExecutive coach Emmanuel Obadia explains the importance of having a clear value proposition that speaks to your customers
Transforming CX with generative AI: Chatbots and beyond
October 24 by CX NetworkJoin Bonnie and Bryan from Coveo as they determine how to measure generative AI's effect on customer retention
CX Network’s 20 leaders to watch in 2024
October 23 by CX NetworkProfiling 20 leading CX professionals from around the world who have brought an innovative and visionary approach to their role
How to benchmark CX capabilities against your peers
October 22 by Melanie MingasSirte Pihlaja explains how and why organizations can use benchmarking to become more customer centric
Doubling down on customer-centricity
October 17 by Annette FranzIs your company customer-centric? Annette Franz, founder and CEO of CX Journey Inc., shares the 10 questions that will help you find out
The art of engaging 3 leading customer personas
October 12 by Melanie MingasCitibank’s Jasylin Qiyu explains how to engage three prominent customer personas to drive stronger loyalty
Orchestration is your control center for digital CX: 5 steps for success
October 04 by Andrew CarothersAndrew Carothers, senior digital experience leader for Cisco, outlines five steps to successfully orchestrating CX
The state of the customer journey experience 2023-2024
September 20 by CX NetworkDiscover why enterprises are evolving from brand-led journeys to customer-centric journey enablement.
How APAC brands are future proofing their CX strategies
September 12 by Jerome SmailA round-up of brands offering digital-first, personalized experiences that are fit for the present and beyond
The CX Goalkeeper
September 12 by CX NetworkThe CX Goalkeeper is the podcast that brings you weekly interviews with industry leaders in CX and transformation