Customer Experience
The latest developments in experience design, management and evolution for customers.
How to become a future-fit leader in customer experience
August 30 by Melanie MingasAs CX enters a new phase of maturity, leaders and practitioners must re-focus their work. David Hicks explains
What is customer service?
August 29 by CX NetworkA guide to winning, serving and retaining customers through customer service
State of CX: 2023 UK consumer study
August 08 by CX NetworkInsights from 32,000 consumers that can help you drive your organization’s NPS
6 ways to improve CX – even if it’s not in your job description
August 08 by Jeannie WaltersFrom nobody’s job to everybody’s job, Jeannie Walters shares her six tips for improving CX
Why AI and teamwork are the future of experience management
July 31 by Melanie MingasBrad Anderson, president of products, UX and engineering for Qualtrics, tells CX Network why unified experience management is the future of CX
Customer data: The heart of your CX strategy
July 27 by Annette FranzThe 101 on customer data from what it is to where you can find it, as explained by Annette Franz, CCXP, founder and CEO of CX Journey Inc.
A step-by-step guide to building customer loyalty
July 27 by Claire AgutterA practical guide to delivering outstanding customer experiences
Spotlight on AI and diversity at the 2023 CCW Excellence Awards
July 12 by CX NetworkCCW Excellence Awards celebrated advances in technology, diversity and inclusion
3 ways to ensure your contact center is transforming for the future
July 11 by Adam JeffsLearn how VoC analytics, AI intelligence and can make a contact center shine
How retail brands across Asia-Pacific are enhancing customer loyalty
July 11 by Jerome SmailInsights on how to boost customer loyalty from influencers and brands across the APAC region
Getting the most out of customer data: A CX Network Guide
July 04 by Melanie MingasAssessing the current state of the data landscape and looking at how customer data, trust and technology intertwine
How an emotional connection drives customer loyalty
June 21 by Melanie MingasDiscover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty