Convergys

Solve the biggest CX insight challenge: Turn feedback into action

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Posted: 02/05/2018

Drive action from customer feedback insight with a framework that creates a culture of CX optimisation.

So many CX teams capture feedback from their customers, but are challenged to turn that insight into action. This whitepaper zeros in on this seemingly universal pain point by offering a comprehensive model for working with frontline employees and the entire organisation to create awareness, accountability and action for customer experience optimisation. 

It provides a framework that steps beyond simply reporting on customer feedback with customer experience accountability, empowerment for CX change and innovation at all levels, and a plan for persistent follow-up and reinforcement combines to create a culture of CX optimisation throughout any enterprise. 

Download this whitepaper to discover how to:

  • Drive action from customer feedback insight with a framework that creates a culture of CX optimisation for your employees that engage directly with your customers along with how to resolve and optimise for customer experience beyond the frontline.

  • Create new customer experience awareness for your frontline, how to empower action and what you can do to create a self-sustaining culture of CX optimisation

  • Manage corporate silos of interest that inhibit customer experience awareness and improvement with root-cause resolution, business cases proof and a framework for governance and accountability to drive action, boost loyalty and deliver bottom line results.
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CXN logo small
Posted: 02/05/2018