Meet the CX Network team: Editor-in-Chief – Chanice Henry


CX Network
07/30/2018

You may already be familiar with a few of the faces behind CX Network through our newsletter, email and social updates, and the authors referenced in our content pieces.

These superstars work tirelessly behind-the-scenes to provide you with insightful content, podcast episodes, thought leadership and groundbreaking virtual events.  

This week we introduce you to the new Editor-in-Chief of CX Network, Chanice Henry.

SEE ALSO: Meet CX Network's Advisory Board

Tell us three things about you.

1. I enjoy unwinding after a long week with a spot of yoga (if that fails, perhaps a nice glass of red).

2. I spent a little time working at the BBC and The Times not so long ago.

3. I’m a foodie – not in an elitist kind of way, but more of a ‘are you going to finish that?’ kind of way…

What do you do at CX Network?

I’m the Editor-in-Chief of the network so I lead the editorial direction of the portal to inform, educate and (with any luck!) inspire customer experience professionals. For the last three years I acted as the Editor of Pharma IQ and Pharma logistics IQ, which was a similar gig but for medical professionals.

How do you define success?

Having a meaningful impact on others for the better.

SEE ALSO: Meet the CX Network team: Content Producer Adam Muspratt

Who has been an inspiration in your career?

So in terms of inspirations it seems former CX Network Editor Zarina de Ruiter is one away from a hat-trick! Yes our Community Manager Patrick beat me to it in his interview, but I’m going to stand by this statement! I worked alongside Zarina for many years and was very impressed by the magic she brought to CX Network as she built it into the platform it is today. I have listed a couple of those impressive items below:

1. The Global State of Customer Experience Research Series: 2017

2. Customer Experience 2017... in 2 Minutes

Love leadership interviews? Check out our weekly podcast series with host Seth Adler! For a taster, here is his recent interview with the Director of Customer Services Product Development at Lufthansa

What is the best customer experience you have ever received?

The morning after the painful reality check that football was in fact not ‘coming home’ for us Brits, my mood was lifted when I found an email in my inbox from Uber Eats offering a very generous promotion involving free breakfast food I had ordered before. The email had the subject line: ‘We know ... it’s a tough morning’. The apt messaging made me smile as it gave the effect that I was understood as an individual and besides, free food can fix a lot of things.

What did you want to be when you were younger?

After being hooked to watching the epic film feature Free Willy on loop for a few years I decided I wanted to be a marine mammal trainer. Living in the UK pretty much snuffed out that opportunity. After seeing the Blackfish documentary years on I realized maybe that was for the best…

What do you consider your greatest achievement?

I was pretty happy when I produced the most successful piece on record for Pharma IQ’s biggest conference – Temperature Controlled Logistics

SEE ALSO: Meet The CX Network Team: Community Manager Patrick Gallagher

If you could change one thing from your past, what would you do differently?

Try not to worry about or control (often in vain!) what the future holds. All you can do is make the best decisions in the situations you are faced with and go from there.

What is your motto?

My faith gives me a lot of strength day-to-day as we can face quite a lot of darkness in today’s world. The bible features a notion I really like: Do everything in love.

Finally, where do you see yourself in 10 years time?

My best guess would be: using editorial to help drive others forward in what they do and the heights they can achieve.