Financial Services
Navigate CX innovations in finance. Optimize customer engagement with tailored tech solutions.
Only 11 Percent of customers find excellent customer service
February 25 by Olivia PowellIDC research reveals that many companies are suffering from an experience gap, with delusional perspectives on their customer service levels.
Using insights as a North Star for customer-centric CX upgrades
February 22 by Chanice HenryHow insights are used by the UK’s second biggest online retailer to make meaningful contact center upgrades.
Integrate technology to remove customer stress
February 17 by K V DipuThe head of customer service at Bajaj Allianz General Insurance explores the skill of sophisticated technology integration and how it can eradicate customer stress in brand interactions
Using predictive analytics to create a reliable crystal ball
February 16 by Olivia PowellDavid Wray, global accounting and reporting senior director at Huawei, explains how predictive analytics can enhance customer service
Blending speed and empathy into customer experiences
February 15 by Peter ThompsonThe CEO of BGL Insurance explores what the customer of 2022 craves from brand experiences
A glimpse into 2022: How can contact centers plan ahead?
January 27 by Calabrio TeamAfter reflecting on the lessons learned last year, Calabrio forecasts the trends that will shape contact center success in 2022
Five ways workforce management can save you money
January 26 by Calabrio TeamA look into the technology empowering smart contact center workforce management to boost customer service levels
Building a customer-centric, sustainability culture in your business
January 18 by Michael StausholmLearn from sustainability expert Michael Stausholm on building authentic, customer-centric sustainability practices
The art of customer-centric experience optimization
January 14 by Chanice HenryThe director of innovation at First Fidelity Bank discusses the process of being agile in customer experience optimization
Dufresne Group’s customer-centric digital transformation
January 13 by CX NetworkThe director of guest care at Dufresne Group explains the mindset shift triggered at the home furnishings group when it undertook a major digital channel transformation.
To infinity and beyond: extending your customer experience journey
January 12 by CX NetworkHow Standard Chartered Bank used customer data to introduce truly personalized experiences
2022 Forecasts from CX Network's Advisory Board
January 06 by CX NetworkIn its November meeting, the CX Network Advisory Board discussed their predictions for the customer experience trends that will become most prevalent in 2022.