Financial Services
In financial services, customer experience reigns supreme as institutions seek to build trust and loyalty among their clients. Optimizing customer experience extends beyond user interfaces to encompass security, transparency, and accessibility.
Regulatory compliance and risk management are also key factors, which are increasingly integrated with technological solutions. Seamless onboarding processes and intuitive account management interfaces contribute to a frictionless experience, while robust cybersecurity measures instill confidence in customers.
Discover the latest CX innovations in financial services with the resources below.
The life insurance conundrum: satisfaction declines as policy tenure increases
November 07 by Anna McKibbenNew research has found policy holders are unhappy with their life insurance. CX Network examines how the trend can be changed
The award-winning transformation of M&S Bank
November 02 by CX NetworkM&S Bank’s head of customer experience Sally Mitchell, tells CX Network about its transformation
Three massive changes coming to consumer payments and banking
October 24 by Adam JeffsFrom official crypto to loyalty, there are three huge changes in the digital finance space
The next frontier for digital CX in financial services
October 18 by Melanie MingasShirley Campbell, director of CX for at Payoneer, talks to CX Network ahead of her panel discussion at Digital CX 2022
The CX lessons to take from 2022
October 07 by Adam JeffsWith 2022 almost done, CX Network reflects on the predictions that were made last year and the lessons they can teach us for next year
Four CX trends to watch this Customer Service Week
October 05 by Emily FowlerMarking Customer Service Week 2022, CX Network looks at four trends for CX practitioners to watch
Social media platforms for your Black Friday strategy
October 05 by Anna McKibbenA guide on how to leverage social media to create a seamless purchasing journey this Black Friday
M&S Bank, Primark and ASOS take home CX Elite Awards
October 03 by Melanie MingasInMoment recognized three high-return CX and EX improvement programs during its XI Forum
Three real-world ways to advance a contact center
August 25 by Adam JeffsLearn how CX experts from Humm Group, ShowPo and Mastercard overcame the disruption of the pandemic to deliver quality customer experiences
10 key ingredients for luxury customer experiences
April 21 by K V DipuThe 10 crucial elements for delivering premium standards of customer centricity in brand experiences
Overcoming CX hurdles with customer centricity
April 07 by Olivia PowellStrategic insights manager at TSB, Muss Haq, shares his insights into overcoming common CX hurdles
How to prove commitment to female empowerment
February 28 by Olivia PowellFor International Women’s Day, CX Network explores how companies can inspire customer loyalty by making a difference