Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
Lorna Jane’s mission to provide a seamless customer journey
March 25 by Jerome SmailLearn how Lorna Jane’s approach to omnichannel boosted sales, support and customer journeys
Why your predictive analytics and AI projects are failing – and how to transform your success
March 25 by Musa HanhanFrom defining goals to preparing data, there are many steps to a successful AI or LLM deployment. Musa Hanhan explains
Don’t base your AI decision making on a world of imagination
March 21 by Jason GilesFrom AWS to Willy Wonka, AI-powered experiences can deliver very different results. Jason Giles, VP of product design for UserTesting explains
Which is most valuable: Solicited or unsolicited customer feedback?
March 19 by Annette FranzCustomer feedback is the life blood of a customer-centric organization. Annette Franz, CCXP, founder and CEO, CX Journey Inc., explains where to find it and how to put it to work
The top 50 customer experience influencers to follow in 2024
March 14 by CX NetworkCX Network's top 50 people making an impact on customer experience
5 essential elements for boosting customer experience with powerful web design
March 11 by Digital Agency NetworkHow to increase brand awareness with powerful web design
Elevating client experiences with AI in wealth management
March 07 by Jackson NgIn the world of finance, wealthy clients demand sophistication, foresight and bespoke solutions. Jackson Ng explains how AI can deliver
How Travel Counsellors delivers the personal touch with technology
March 06 by Jon BauerTravel Counsellors’ CTO Jon Bauer explains how the 2023 acquisition of Planisto is taking personalized travel to the next level
What is a chief artificial intelligence officer – and do you need one?
February 26 by Jerome SmailCX Network explores the latest addition to the C-suite and explains how to decide if you need a CAIO
Who owns the Voice of the Customer?
February 13 by Musa HanhanWhy VoC programs must be adopted by the whole company and not just the CX team
The Australian Open is transforming fan experiences with generative AI
February 13 by Leila HawkinsThe Australian Open and Infosys are creating new fan experiences with AI and the metaverse
5 skills for the modern CX practitioner and where to learn them
February 09 by Melanie MingasThe top skills CX practitioners need in an ever-changing business environment