Customer Experience
Customer experience (CX) is the cornerstone of any successful business strategy, encompassing every interaction a customer has with a brand. A positive customer experience is vital for fostering customer loyalty, driving repeat business, and generating positive word-of-mouth referrals.
Businesses that prioritize CX focus on understanding customer needs and preferences to deliver personalized and seamless interactions across all touchpoints. By investing in CX initiatives, businesses can differentiate themselves in competitive markets and build strong relationships with their customer base.
In today's digital age, customer experience extends beyond individual transactions to encompass the entire customer journey. From initial awareness and consideration stages to post-purchase support and follow-up, each interaction contributes to shaping the overall perception of a brand. Learn about all the latest developments in customer experience design and management with the resources below.
This is How Twitter Implements Customer Insights
December 30 by CX NetworkDiscover how Twitter keeps a global view on its customers and how the social media platform uses this data
The future of CX lies in data driven digital networks
December 29 by Olivia PowellTarv Nijjar, global director of AI and digital strategic initiatives at Mars Inc, gives his predictions for CX trends in 2022
The dos and don'ts of customer-centric sustainability
December 27 by Olivia PowellGuidelines on introducing sustainable business practices that are customer-centric.
The dos and don'ts of customer centricity
December 23 by Olivia PowellWhat to avoid and implement when introducing a customer-centric culture
The approach driving DHL to award-winning employee experience
December 23 by Olivia PowellJulian Neo, managing director of DHL Express Manila and Brunei discusses how to ensure CX efficiency
The top customer experience statistics of 2021
December 21 by Olivia PowellA look back at the top industry trends in the mission to build customer loyalty
Five secrets to make your customer service KPIs soar
December 15 by CX NetworkDiscover the top five strategies companies are using to raise self-service success while decreasing case resolution time
Expert Insight eBook: Customer Service Channel Integration
December 14 by CX NetworkHow integrated customer service experiences can drive agent satisfaction, customer delight and business growth
Predictions for customer behavior and digital cx in 2022
December 13 by K V DipuK V Dipu, head of customer service at Bajaj Allianz General Insurance, shares his predictions for the customer engagement trends that will shape 2022
What are the global consumer trends to watch in 2022?
December 09 by Qualtrics QQQualtrics reveals the highlights from its study involving 23,000 consumers on the customer experience expectations to take hold in 2022
Customer Experience Predictions Report: 2022
December 08 by Olivia PowellAccess forecasts from a host of CX leaders, from brands such as PepsiCo, Amazon and Roche, on the key CX trends, pain points and opportunities to be aware of in 2022
CXN Live: CX Trends and Predictions 2021
December 07 by Chanice HenryOptimizing your digital presence with data, automation and design for the ultimate customer experience