Maximizing customer retention & growth [Free eBook]

CX Network

Get all the answers in this comprehensive eBook. You'll learn how to:

  • Measure customer retention and discover the critical factors and customer interactions that impact retention the most 
  • Identify which customers to target with the right upsell and cross-sell offers and when, and through which channels
  • Use 10 concrete steps to take a journey analytics approach to strengthen customer relationships and increase lifetime value