30-Minute Customer Experience Remodel Webinar: Creating a Customer-Oriented Culture
Customer centricity is not just a buzzword, it's an attitude that drives long-term monetary gains and increased brand value. But how do you make customer centricity a key part of your company's core values and measure the financial benefits? Join our upcoming webinar to find out.
According to Forrester’s Customer Experience Index 200 (CX Index™), companies with a customer-centric culture have a higher valuation compared to their competitors. However, for most businesses becoming customer-oriented takes more than a new coat of paint. It requires a remodeling of the company culture.
In this webinar, 30-Minute Customer Experience Remodel: Creating a Customer-Oriented Culture, you’ll get quick and practical tips to help you create this culture within your organisation to drive long-term customer satisfaction, retention and, ultimately, monetary gains.
Join Paul Long, Vice President of Enterprise Customer Experience Strategy at UnitedHealth Group, and Susan Ganeshan, Chief Marketing Officer at Clarabridge, to understand the blueprint and the tools you need to give your customer experience a whole new look.
Register for the webinar and learn how to:
- Make customer-centricity and customer satisfaction a key part of the company culture
- What it takes to get employees to buy into customer-centric corporate vales
- Become customer-oriented at every customer interface, every day. Many companies are moving towards a customer-oriented culture, however only a few have managed to put their customer-centricity into practice where it counts
- Define and track customer-centricity and loyalty for long-term monetary and branding benefits