VOC & culture change: Cracking the code

Gina Massa, Concentrix's Sr. Director of CX Insights, will share tips for developing a culture that uses customer feedback to differentiate on experience.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.

This FREE webinar was recorded on:
November 08, 2018
02:00 PM - 02:30 PM EST

Customer experience, VOC, culture change,  concentrix

When asked to explain “Customer Experience,” most employees talk about metric goals, scorecards and monthly incentives.

We can see from our own experiences that customer feedback isn’t embedded into the hearts and minds of many of the people who serve customers each day. So – how do we change that?

Contrary to popular belief, there are simple and achievable strategies to build groundswell and momentum for change at the front line.

Join Gina Massa, Sr. Director of CX Insights, to learn valuable tips for developing a culture that uses customer feedback to differentiate on experience.

>>>Watch the webinar here

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
Sponsored By: