Up-selling and cross-selling in customer service: Five proven strategies to boost revenue
Unlock the hidden talent in your customer service teams
Learn how increasing cross-selling and up-selling through your customer service is one of the best ways to generate revenue
While no two businesses are exactly the same, in terms of goods, services or operational workflows, one goal every business shares is the desire to expand revenue.
Cross-selling and up-selling have been flagged as key tools to boost customer purchase size and overall lifetime value. In fact, in our 2020 research, we saw CX Network members label lost cross-selling and up-selling opportunities as the most painful consequences of poor data management practices.
One overlooked business division in the cross-selling and up-selling mission is the customer support team. These team members constantly interact with clients, meaning, they have a sparkling opportunity to introduce customers to new product pairings or system upgrades.
Tune into this webinar to access five strategies for how you can empower your customer service agents with the tools to deliver impressive revenue growth.
Access this webinar live to learn:
- How to set your team up for cross-selling and up-selling success
- Techniques to train and coach your team to deliver maximum results
- Methods for keeping your team motivated and engaged
- Proven best practices for delivering revenue results