Tips to meet customer expectations, while keeping costs low

Pacific Standard Time showing will be at 11am PST

Today’s consumers expect a seamless or “omnichannel” service experience, so they can continue a conversation in a different channel without the disruption of being disconnected. 

Yet, due to the prevalence of legacy service technologies that prioritize a single-view for staff members, consumers are forced to endure fragmented experiences and navigate between siloed channels.

By using technologies that put customers first, brands can enable channel-roaming experiences (even between phone and digital messaging) so agents and customers never lose context.

This webinar will empower CX professionals to provide seamless interactions customers will applaud by fixing broken omnichannel experiences and minimizing support costs.

In this webinar, Helpshift's Founder and chief strategy officer, Abinash Tripathy will explore:

• How to deliver a scalable solution that empowers agents and engages customers
• Ways to use integrated self-service, artificial intelligence (AI) and smart ticketing to deliver world-class support
• How traditional centers can bridge the gap to digital support to leverage messaging, AI, and chatbots

Speaker 

Abinash Tripathy
Founder and chief strategy officer
Helpshift

Abinash brings more than 23 years of innovation experience within technology, Internet and mobile, having created and run a number of early and growth stage companies. Prior to founding Helpshift, he was the General Manager of Zimbra - a leading open source email platform (acquired by Yahoo!). He has also held several product and technology & product leadership roles at Openwave Systems, and started his career at Oracle Corporation.

Photo by Philipp Birmes from Pexels