Intelligent service: Adapting to the new world of digital interactions
A panel of CX experts including the likes of IAG, Oracle and Sunshine Coast Council explore the role of service organizations and how delivery models have been rapidly shifting
Attend this panel discussion to learn how service organizations are adapting to survive in the face of the unprecedented disruption caused by the current crisis
In a time when customers’ expectations are more pronounced than ever, it has never been more important for brands to ensure that they are building experiences that meet the needs of customers.
The consumer-led transformation of customer service in the Experience Economy has accelerated. Self-service and digital interactions have become the norm whether through messaging apps, web, or digital assistants. While face-to-face interactions are quickly shifting to chat and video channels, organizations are racing to adapt, to enable teams working remotely, increase responsiveness and hold the line on costs.
Access this webinar to join Oracle along with a panel of customer service experts from IAG and Sunshine Coast Council to discover:
- The role of service in times of change: service driving business, new work environments and innovation of solutions addressing current challenges
- Service as a differentiator: How to power an intelligent service strategy for a competitively differentiated service ecosystem
- How these service organizations have transitioned their customer service delivery models to manage a deluge of service requests and inflated contact centres
Speakers:
Jeff Wartgow,
VP, Product Management CX Service
Oracle
Geta Hutchinson,
Engagement Lead, Customer Experience Management Program
Sunshine Coast Council
Claire Salvas,
Manager, Knowledge Management
IAG
