CX TALK: Disney’s Key to Surprising and Delighting Guests

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CX Network
CX Network
01/03/2017

Bob Simmonds is the Senior Vice President, Worldwide Travel Operations at Disney. In his presentation at the Executive Customer Contact Exchange US he spoke about the guest service at Disney; how they surprise and delight guests at every touch-point through mind-set, magic bands, and more. Watch his full presentation below.

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