CX TALK: Disney’s Key to Surprising and Delighting Guests

Posted: 01/03/2017

Bob Simmonds is the Senior Vice President, Worldwide Travel Operations at Disney. In his presentation at the Executive Customer Contact Exchange US he spoke about the guest service at Disney; how they surprise and delight guests at every touch-point through mind-set, magic bands, and more.

Watch his full presentation below.

To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.