CX TALK: Ann Summers’ 5-Year Vision for a Personalised and Seamless Customer Experience

Posted: 11/03/2016


Cathy Reid is the Head of Retail Experience at Ann Summers. In this interview from the Customer Experience Exchange for Retail she speaks about:

  • Ensuring a consistent experience across different touch point
  • How to create a best-in-class customer culture
  • Her top pieces of advice for retailers to get a competitive edge to their CX strategy
  • What the future of the High Street looks like in her eyes


Watch the full interview below:

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