The global state of customer experience 2017




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The biggest CX trends, challenges and investment priorities for the next 12-18 months With The Global State of Customer Experience 2016 being the most popular of CX Network’s reports last year, we conducted our in-depth research for the second year running through a comprehensive annual survey. We gauged the views of global customer experience leaders – across all major industries – on the changes that will be defining the industry in 2017. For this year’s edition we had nearly 800 responses f...
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