Contact the customer directly and your NPS scores will soar
The Chief Customer Officer of Sure International says that customer satisfaction is a company-wide responsibility and every team member has to be on board.
Prior to her role at Sure International, Dunsterville applied her customer experience and commercial skills at Batelco as the Head of Customer Experience. Before joining Batelco, she enjoyed 11 years at Orange in a wide range of customer experience roles, serving as the Head of Customer Experience Strategy, Director of Customer Base Marketing, and the Director of Customer Experience where she promoted 1-1 customer marketing and emotional engagement.In this interview, Dunsterville sat down with t...
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