Top 10 Customer Experience Priorities

We surveyed our elite group of customer experience leaders attending Customer Experience Exchange Europe to understand their biggest customer experience business challenges and which tools and solutions they plan to invest in over the next 12 - 18 months to safeguard the future of their organisations, and to ensure their customer experience initiatives are resulting in increased customer acquisition, loyalty and profit. We illustrated the results in this infographic "Top 10 Customer Experience Priorities for 2014"