Have your say on the Global State of CX in 2024
Participate in our research and help CX Network to establish the Global State of CX
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Which customer behaviors influence your planning the most? Are you preparing for machine customers? Has AI delivered financial returns for your organization?
These are just some of the fast-moving areas of CX that we are researching in order to establish the Global State of CX in 2024. But we need your help!
We asked our network members from around the world to tell us about the trends, challenges and opportunities that exist right now in CX. There were 28 questions across six topics:
- Your role and responsibilities
- CX and your wider organization
- Budgets and investments
- Proving returns
- CX developments and challenges
- Customer behaviors
To read more about the Global State of CX, read our reports here.
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Topics:
Customer Experience
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