Digital
Digital customer experience is the sum of all interactions and touchpoints a customer has with a brand online. Consumers increasingly rely on digital platforms for shopping, communication, and entertainment, therefore crafting seamless and engaging digital CX has become imperative for businesses.
This encompasses everything from a user-friendly website or app interface to personalized recommendations, efficient customer service chatbots, and streamlined checkout processes. A well-executed digital CX strategy not only enhances customer satisfaction but also drives customer loyalty and advocacy.
Explore how businesses are adapting to digital transformation with the resources below.
Seven steps to effective workforce planning
June 22 by Calabrio TeamDiscover how to motivate contact center agents and tackle common workforce planning challenges
Banishing complexity: five ways to turn theory into practice
June 21 by Calabrio TeamDiscover how to utilize customer experience theory for customer experience success
Moving CX metrics forward
June 01 by CX NetworkDiscover how to improve your CSAT and NPS scores to drive real CX breakthroughs
How customer experience is changing
April 18 by Colin ShawCEO of Beyond Philosophy, Colin Shaw forecasts that customer experience is being replaced by new rising trend, customer science
Why the ‘gold standard’ of CX is more than digital journey
April 13 by Laura MullaneyCustomer director at BGL Insurance, Laura Mullaney, on the rise of digital customer experience
Learning to SHARE: the importance of customer trust in healthcare
April 12 by Nicole CableNicole Cable, chief experience officer at CareMax shares the importance of customer trust, and how healthcare companies can inspire it
Overcoming CX hurdles with customer centricity
April 07 by Olivia PowellStrategic insights manager at TSB, Muss Haq, shares his insights into overcoming common CX hurdles
Using feedback as fuel: Agile CX optimization
April 05 by Chanice HenryAs more CX practitioners use feedback data to optimize experiences CX Network explores the power of Agile business cultures.
Data silos vs data lakes: how to increase data visibility
April 04 by Olivia PowellA guide to data lakes and how to migrate data silos to increase data visibility and build customer loyalty
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
The CX pros and cons of four common virtual call center models
March 22 by CX NetworkHow to navigate the customer experience impacts of virtual call center strategies.
How to choose a cloud communications provider
March 16 by Infobip TeamThe elements to look out for to make an informed decision for you and your customers