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John
O'Hanlon

John O'Hanlon

John O'Hanlon is Senior Editor at Bizclick Media

Managing the numerous moments in your customer’s journey with you is critical in transitioning them from prospect to brand advocate. Harness contextual, real-time data to ensure you are producing positive customer experiences. This presentation will allow you to gain perspective to:Boost customer relevancy to improve your retention ratesCreate...Full Article »
This webinar will look at how the increasing regulations around customers' data and the need for better customer knowledge are two majors challenges that can benefit each other to enable an advanced customer experience. There are a number of regulations – PSD2, Open Banking, AML 4th Directive, MiFID II, GDPR – that are with us or due to take...Full Article »
Shake Shack’s Chief Operating Officer discusses the role of digital properties in the company’s overall guest experience Zach Koff is the Chief Operating Officer at Shake Shack, having previously served as Shake Shack’s Vice President of Operations and Director of Operations. In this webinar he discusses the innovative digital experiences that...Full Article »
We here at CX Network hand-picked a series of case studies and thought leadership presentations regarding data and analytics. You can learn from your peers who have already integrated data and analytics into their CX strategy and learn from their experiences in tackeling the challenges they've faced along the way. In addition to these...Full Article »
Tags: data|analytics
A Power10 is an online boardroom style discussion through a webinar platform where with at least ten customer experience leaders (in two sessions with five experts in each), exactly as if they were in one room together. The Power10 technology allows participants to connect from the comfort of their own office, using their computer or smart device...Full Article »
Customer centricity is not just a buzzword, it's an attitude that drives long-term monetary gains and increased brand value. But how do you make customer centricity a key part of your company's core values and measure the financial benefits? Join our upcoming webinar to find out.  According to Forrester’s Customer Experience Index...Full Article »
Premier Farnell has created a powerful online home for its customers, at once increasing customer engagement and boosting sales. By integrating its Jive-x community with its e-commerce system, the company harnesses its customers’ enthusiasm to drive more loyalty and more business....Full Article »