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Scott Horace

Scott Horrace is Senior Vice President, Global Contact Centre Management, Global Contact Centre Management with MasterCard Operations & Technology, a global business unit in St. Louis,Missouri.

In this role, Horace defines global strategies and leads the Global Contact Centre Management organisation responsible for cardholder services across most of MasterCard's portfolios. Members of his organisation provide first- and second level support and implement contact centre strategies and models for MasterCard customers. Also, the Global Contact Centre Management team recommends business and process improvements based on customer feedback.

Horace began his career at MasterCard in august 1995, as part of the Network Command Centre. He moved to Customer support in 1997, where he held several progressive positions.