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Seth
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Seth Adler
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In this week’s podcast, the Chief Marketing Officer of IHH Healthcare/Parkway Pantai talks about delivering a premium customer experience that matches expectations.   EPISODE OVERVIEW: Alvin Neo is the Chief Marketing Officer of IHH Healthcare/Parkway Pantai. In this week’s podcast interview with host Seth Adler he shares that his...Full Article »
In this week’s podcast, the Director Online Contact Center at The Home Depot talks about his career to date and the importance of the associate-centric culture in his current role. EPISODE OVERVIEW: Thom Hacker is the Director Online Contact Center at The Home Depot. In this week’s podcast interview with host Seth Adler he says that the ‘h’...Full Article »
In this week’s podcast, the Global Chief Information Officer at Mars Petcare talks about digital transformation and the impact on the customer experience. EPISODE OVERVIEW: Miao Song is the Global Chief Information Officer at Mars Petcare. In this week’s podcast with host Seth Adler, she shares her thoughts on the digital transformation journey...Full Article »
In this week’s podcast, the Senior Director of Global E-Commerce for Mondelez talks about the challenge of the brands going digital and partnerships with online platforms to help with this. EPISODE OVERVIEW: Ganesh Kashyap is the Senior Director of Global E-Commerce for one of the world’s largest snack companies, Mondelez. He joins host Seth Adler...Full Article »
In this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is the Head of Customer Care Operations Worldwide at interactive entertainment software company Electronic Arts (EA). In this in-depth podcast...Full Article »
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth Adler in this week’s CX Podcast Theatre interview to explain that the bond between his brand and...Full Article »
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth Adler in CX Network’s Podcast Theatre today for an in-depth conversation in which he shares that...Full Article »
In this week’s CX Network podcast theatre interview, the Program Manager for Cisco discovers the unique challenges and opportunities of working with a large and diverse group of people. EPISODE OVERVIEW: Mark Buchanan is Program Manager at Cisco. He joins host Seth Adler in the CX Network Podcast Theatre to share that on his most recent journey...Full Article »
In this week’s CX Network podcast theatre interview, the Global Customer Service Leader for Dun & Bradstreet talks about the continued need for the human element in the contact centre. EPISODE OVERVIEW: Brad Nichols is the Global Customer Service Leader for Dun & Bradstreet, and he joins host Seth Adler in this week’s CX Network Podcast...Full Article »
In this week’s CX Network podcast theatre interview, the Vice President Customer Assurance for Comcast discusses innovation as a driver of process excellence and customer experience EPISODE OVERVIEW: Dana Wilson, Vice President Customer Assurance for Comcast, joins host Seth Adler in CX Network’s podcast theatre this week. She shares that very...Full Article »
32 results
of 4