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Seth
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Seth Adler
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How to taking the hospitality experience to healthcare to deliver a great service so customers want to share a recommendation after they’ve left. EPISODE OVERVIEW: Jim White is the former Vice President of Customer Experience at Symphony Post Acute Network. In this week’s podcast interview with host Seth Adler, White describes how running a post...Full Article »
Podcast interview with the VP and MD of the International Markets on the Harley Davidson experience beyond the machine. EPISODE OVERVIEW: Marc McAllister is the Vice President and Managing Director of the International Markets for Harley Davidson. In this week’s CX Network podcast with host Seth Adler, he shares that he’s responsible for a good...Full Article »
Podcast interview with the Senior Director of Operational Excellence on the importance of balancing a focus on CX with the focus on the bottom line. EPISODE OVERVIEW: Sally Toister is the Senior Director of Operational Excellence, Six Sigma – US & Canada for Marriott Hotels. She joins host Seth Adler in the CX Network podcast theatre and...Full Article »
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Podcast interview with Citi’s Director of Customer Listening and Engagement on capturing customer’s behaviours to solve a problem before it becomes one. EPISODE OVERVIEW: Michelle Brigman is a Director of Customer Listening and Engagement for Citi. She joins host Seth Adler this week for an in-depth podcast in which she shares that we all know...Full Article »
The Global Director, Player Experience Protection, Worldwide Customer Experience at EA shares how they ensure that players don’t just have a great in-game experience but that they also optimise it around the entire game. EPISODE OVERVIEW: Chris Dotson is the Global Director, Player Experience Protection, Worldwide Customer Experience at...Full Article »
AIA Malaysia’s Chief Customer Experience Officer discusses his responsibility for the experiences they create for their customers. EPISODE OVERVIEW: The Chief Customer Experience Officer for AIA Malaysia, Troy Barnes joins host Seth Adler in this week’s CX Network podcast. Barnes shares that he tries to keep it as simple as possible. He see’s...Full Article »
In this week’s podcast, the CCO of Alaibaba Group’s Lazada Group delves into NPS as a driver for success in CX. EPISODE OVERVIEW: Dominic Hoffmann is the Chief Customer Experience Officer – Malasia of Lazada Group, part of the Alibaba Group. He joins host Seth Adler in this week’s podcast, in which he shares that NPS might not be the definition...Full Article »
In this week’s podcast, the SVP National Client Service says while it’s easy to say you put customers first and listen to VOC, it’s about what’s really happening. EPISODE OVERVIEW: “Hope is not a strategy,” says Wells Fargo’s SVP National Client Service, Heather Magaha. She joins us in this week’s CX Network podcast interview with Seth Adler and...Full Article »
In this week’s podcast, the Chief Marketing Officer of IHH Healthcare/Parkway Pantai talks about delivering a premium customer experience that matches expectations.   EPISODE OVERVIEW: Alvin Neo is the Chief Marketing Officer of IHH Healthcare/Parkway Pantai. In this week’s podcast interview with host Seth Adler he shares that his...Full Article »
In this week’s podcast, the Director Online Contact Center at The Home Depot talks about his career to date and the importance of the associate-centric culture in his current role. EPISODE OVERVIEW: Thom Hacker is the Director Online Contact Center at The Home Depot. In this week’s podcast interview with host Seth Adler he says that the ‘h’...Full Article »
40 results
of 4