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Seth
Adler

Seth Adler
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In this week’s podcast interview, the Head of Customer and Digital Experience, APAC & EMEA for Citi discusses their focus on becoming a customer-led organisation EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the Head of Customer and Digital Experience, APAC & EMEA for Citi, Niamh Byrne. Her focus is...Full Article »
In this week’s podcast interview, Lenovo’s Director of Services - Customer Experience discusses loyalty and how her employees have become her customers. EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the WW Director of Services - Customer Experience (CX) at Lenovo, Deborah Alvord. Alvord shares that her...Full Article »
In this week’s podcast interview, the drinks manufacturer’s Senior Director of Opex discusses the importance of value for a successful opex programme, and factors attribute to this. EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the Senior Director of Operational Excellence – Global Shared Services at Coca-...Full Article »
In this week’s podcast interview, Suzanne Henricksen talks about the importance of exmployees fitting into the company culture, saying that skills can be taught but culture cannot EPISODE OVERVIEW: Suzanne Henricksen is Senior Director, Innovation Insights, Sense & Respond Insights, Burt's Bees Insights and Consumer Affairs at The Clorox...Full Article »
In this week’s podcast interview, Theo Rose speaks about the need to rebuilt internal processes to ensure behaviour is aligned to optimising the customer experience EPISODE OVERVIEW: Seasoned retail expert Theo Rose joins host Seth Adler in CX Network’s Podcast Theatre this week. In the in-depth interview he shares his thought that the rhetoric...Full Article »
In this week’s podcast interview, Peter Guber discusses the difference of a passenger customer vs. a participant customer EPISODE OVERVIEW: This week, Peter Guber joins host Seth Adler for the latest interview as part of the CX Network Podcast Theatre. Guber shares his experience of being a film producer with credits of Rainman, Batman, Five Easy...Full Article »
In this week’s podcast interview, the Director of Operations at AXA Assistance talks about customer empathy – and changing his customers’ lives EPISODE OVERVIEW: This week, Jason Daniels, Director of Operations at AXA Assistance, join host Seth Adler in the CX Network podcast theatre. Daniels leads customer service and medical assistance team...Full Article »
In this week’s podcast interview, Cheryl China delves into how customers have changed over the years – and what this means for organisations today EPISODE OVERVIEW: Cheryl China is the SVP, Group Director – Contact Centre Escalation and Specialised Teams at Citizens Bank. She joins CX Network podcast theatre host Seth Adler today to talk about...Full Article »
This week’s podcast interview shines a light on customer experience from a FinTech perspective EPISODE OVERVIEW: Eytan Bensoussan is CEO and co-founder of Ferst Digital, Canada's first mobile-first API-based banking platform that helps startups and small businesses bank, manage their finances, and integrate all of their financial tools in a...Full Article »
In this in-depth podcast interview, the SVP of Service Operations discusses customers’ interactions with agents in person, on phones and digitally EPISODE OVERVIEW: Rod Johnson, Senior Vice President of Service Operations at Farmer’s Insurance, joins CX Network podcast theatre host Seth Adler in this week’s episode. Johnson says that he’s...Full Article »
20 results
of 2