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Hany Mokhtar is the VP, Customer Experience Management at Mobily, a leading Saudi Telecom & IT services provider known as one of MENA region’s fastest growing companies (top 10 in the MENA) providing Mobile Voice, Mobile Data, Fixed Data and IT Solutions.

He is a thought leader with extensive expertise in areas of Marketing, Customer Experience and Digital Transformation and with a success track record of 20+ years within multiple industries. Having worked within Petroleum, Marketing & Advertising, IT, Telecom, Banking and Government across a wide range of solutions and propositions, Hany has demonstrated a strong capacity to understand business needs, and objectives, identify challenges and opportunities, develop smart cost-effective solutions, and set plans to boost the competitive edge in a way that increases revenues and enhances customers’ experience.

After our contributed on article on how to select the right vendor partner for your CX investment, today we look at the next stage in that relationship and how to make it a success Delivering sustainable Customer Experience (CX) is upscaling as a business priority, and inevitable in the “age of the customer”. For organisations to attain customer...Full Article »