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Sofya Bratus

Sofya Bratus is a Marketing Executive for CX Network.

Industry disruptors are often seen as challengers to traditional organisations, but what can you learn from them to optimise your own CX strategy? Airbnb has been cited by industry leaders as a disruptor within travel and hospitality. Not only that, but their differentiated approach to customer experience impacts other verticals too. What makes...Full Article »