Listen to our latest podcast right here:


Ben Motteram

Ben Motteram is an unabashed believer that Customer Experience is the last true differentiator. With over 20 years of experience in customer acquisition, customer retention and customer service, Ben has been recognised many times for the thought leadership articles that are regularly published on his blog. Follow him on Twitter and LinkedIn for more awesome insights on everything to do with customer experience, customer service, and employee engagement.

I’ve written in the past about the one thing to focus on for companies that are just starting out on their customer experience journey. The advice is just as relevant today as it was at the beginning of 2016. This post, however, is for companies that are further along that path. We all know the names: Amazon, Apple, Nordstrom, Ritz-Carlton,...Full Article »