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De Zoysa


Sandra De Zoysa is the Group Chief Customer Officer at Dialog Axiata PLC.

Sandra is the Group Chief Customer Officer and the chairperson of the Customer Experience Excellence Group Leadership Committee of Dialog Axiata PLC, Sri Lanka’s premier Telco and a subsidiary of Axiata Group Berhad. She has over 25 years of experience in the mobile telecommunication industry.

Sandra is a Certified Customer Experience Professional (CCXP). She also is a founding member and a former Director of the board of SLASSCOM, the national IT-BPO chamber and currently heads the quality forum of SLASSCOM.

In 2015, she received the Customer Experience Impact Award presented by Customer Experience Professionals Association, USA and in 2011, Sandra was honoured with the Industry Champion Award for Sri Lanka at the Contact Centre World Conference, Australia. She was also ranked among the Top 10 most powerful business women in Sri Lanka by the Echelon magazine.

Sandra is a visiting Lecture at the University of Colombo, School of Computing on customer experience management and is also an avid speaker at Global Customer Experience Events.