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Dawn
Cronogue

Dawn Cronogue

Dawn Cronogue is the Contact Centres Director of Brakes Group.

Dawn is an industry leading Contact Centre Director, with over 20 years experience both at a UK and Global level. Dawn’s career spans across sectors including hospitality, engineering, automotive retail, logistics, distribution and now the food service industry with Brakes UK. She is a true customer champion with an award-winning track record in developing great customer service and sales organisations leading large multi-functional teams and delivering transformational change and performance improvement, in both the sales and service arena.

In her current role, Dawn is responsible for the contact centre experience for all Brakes customers in the UK, covering both sales and service interactions for every customer, across every channel, from large corporate clients through to SME customers.

Prior to joining Brakes, as Customer Service & Contact Centre Director for Staples Europe, Dawn led Staples to win the Best Contact Centre Training Programme award at the European Call Centre and Customer Service Awards in 201,5 and in 2012 won the Best Improvement Strategy award for the results delivered by the Servicology Programme, a programme designed and deployed across Europe by Dawn. Dawn is also a prior winner of the National Sales award for Change management.

Dawn Cox, CX Network Advisory Board member and Customer Service Director at Staples, shares her advice for improving agent engagement and retention in today’s contact centre. Over recent years, due largely to economic uncertainty, customers are placing ever greater importance on trust and ease of doing business with an organisation. Having...Full Article »