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Zarina joined CX Network at the start of its journey in 2015 to shape and build the multi-media digital content strategy. Working with respected industry experts and influencers, she commissions and produces all premium-level content, ranging from CX TALK videos and in-depth research reports to market surveys and podcasts. If you're a customer experience, service, insight, digital or marketing leader and you would like to contribute to CX Network, or you have any editorial enquiries, please get in touch on:

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Following on from the success of CX Network LIVE: Customer Insight, Data & Analytics in October, the popular and insightful virtual event is back this month with a focus on feedback measurement and customer satisfaction. CX Network LIVE is a quarterly virtual event – getting on average 1,000+ registrations from around the world – showcasing...Full Article »
What are the trends and predictions for customer feedback and care in 2018?Joshua March is the founder and CEO of social customer service solution Conversocial. He previously founded social application company iPlatform and is a renowned expert in social media and customer service. In this interview for CX Network, he discusses what’s next for...Full Article »
The GM Astronaut Experience and Hospitality for Virgin Galactic answers some controversial questions, such as what he believes is the most overused buzzword in CX. Following on from our in-depth interview with Martijn Brouwer, GM Astronaut Experience and Hospitality for Virgin Galactic – in which he discussed the unique challenge of working for...Full Article »
Enda Ridge is the Head of Data Science and Algorithms at one of the largest supermarkets in the UK and the author of Guerrilla Analytics – a practical approach to working with data. He is an accomplished data scientist who sets up and grows data science teams to help businesses leverage data to stay competitive. Ridge’s experience spans 15 years...Full Article »
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners...Full Article »
Interview about the journey to personalisation at scale at British Airways, and the fundamental role of data and analytics that helped them along the way. Jo Boswell is the former Head of Customer Value Management for British Airways. She led analytics teams for the last 15 years and has championed better use of data and insight to drive the...Full Article »
The GM Astronaut Experience and Hospitality for the world’s first commercial space line reveals how how he aims to deliver a great CX not just in space but on the ground as well Martijn Brouwer is the GM Astronaut Experience and Hospitality for Virgin Galactic. After graduating, Brouwer decided to explore the world by travelling abroad and he has...Full Article »
An in-depth insight into the customer data landscape and the trends and developments that impact customer experience Following hot on the heels of our CX Network Live: Data & Analytics online event, this year’s The Big Book of Customer Insight, Data & Analytics draws upon research of over 300 customer experience practitioners who shared...Full Article »
Do you really need consent for every customer communication when the new regulation comes into force? With the General Data Protection Regulation (GDPR) set to come into force on 25 May 2018, there is a lot of chatter in the industry about what the new rules actually mean for marketers and customer experience practitioners handling personal...Full Article »
How do changing customer behaviours and expectations reflect upon how the telecoms industry is preparing for the next 12 months? In this report we look at the investment priorities of CX practitioners for the year ahead as well as their predicted top market trends and challenges, so you can gauge where the industry is heading and plan your...Full Article »
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of 33