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Chris
Keogh

Chris Keogh

Chris Keogh is the Head of Client Service Management at eir Business, where he manages a team of 14 Service Managers across the top 100 accounts and is the Business Leader for ISO20000 Service Management within eir Business. Chris is currently managing the development of a CEM programme, which will span 5 years in its delivery of a Customer First defining strategy within eir Business.

Chrishas over 15 years’ experience in the Telecoms industry ranging from Sales, Service Outsourcing to Managed Service experience. He has worked for companies such as Coca-Cola, Siemens, Calyx and eir during his time and has specialised in Global Service  Strategy, Design and Implementation, CEM Strategy and ISO20K/ITIL Service Management implementation.

The shift to true customer experience management within the telecoms industry is not quick, simple or natural; it is an evolution of the various DNA cells that make up an organisation’s customer experience. In this article, we explore the challenges to making this a realisation and outline 3 key steps to implementing an integrated CEM in your...Full Article »
The final part in the series of articles uncovering the secrets to customer experience success within the telecoms industry from Chris Keogh, Head of Client Service Management at eir Business....Full Article »
In his first article for CX Network, Chris Keogh, Head of Client Service Management at eir Business, delved into the key to delivering an effective customer experience in the telecoms industry. Today, he goes one step further by exploring the challenges that customer experience management leaders face when developing a customer experience strategy...Full Article »
Chris Keogh, Head of Client Service Management at eir Business, discusses how telcos can deliver a high-quality service as a differentiator in a competitive market....Full Article »