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Richard Pain

Richard Pain is the Digital Content Editor for IQPC Singapore.

This report uncovers the current CEM challenges and trends affecting some of the biggest companies operating in Asia today.Companies across Asia are waking up to the importance of providing consistent customer experiences. However, making this a reality is easier said than done. To discover what these companies are planning for the short to mid-...Full Article »
Interview with Daniel Lee, Senior Director - Digital Experience Lead APMEA, McDonald's Corporation, about the role of digital channels at McDonald's. When you think about McDonald's, digital channels and mobile apps are unlikely to be the first things that come to mind. SEE ALSO: How a Digital Mindset Has Created Positive...Full Article »
Insights from Trip Advisor, Deutsche Bank, McDonald's, Philips, E.on and many more.This research summary compiles key findings from the latest survey conducted with the attendees for the upcoming event, The Customer Experience Management Summit Asia 2015. This snapshot will provide you with insights into the most common challenges, the...Full Article »
This infographic highlights the trends in the Asian telco industry and how telecoms companies can improve their CEM to align with growing customer demand. Customer experience has long been a buzzword in Asia's telecoms industry, but a growing volume of research is showing that customers remain dissatisfied. How serious are these trends and...Full Article »
Everybody knows that delighting your customers is good for business, but how many telcos actually do it?To find out we asked four customer experience management experts from Asia’s leading telcos what they've already done as well as their plans to enhance CEM in the near future.And for more about telecomes in Asia, check out Customer...Full Article »