Mårten Tötterman

Mårten Tötterman is the Head of Customer Experience at Thomas Cook Northern Europe.

He has been with Thomas Cook for nearly 20 years and has spent about half this time overseas in different destinations. Based in the Nordic´s head office in Stockholm since 2007, Tötterman has worked in various positions but mainly within quality management, crises management, health & safety, risk management and corporate responsibility.

The role as Head of Customer Experience for the four Nordic countries has been held since 2014 and today he works very tight with the rest of the Thomas Cook Group, meaning joint projects and initiatives with colleagues from England, Spain, Holland, Germany, Greece, Belgium, Turkey and many more.

More content by Mårten Tötterman