Jim Rembach is a certified emotional intelligence practitioner, speaker, coach, workshop leader, and advisor.
He is the founder of Beyond Morale, a founding member of the Customer Experience Professionals Association’s CX Expert Panel, an advisory board member for customer value creation International (CVCI), an advisory board member for CX University, Host of the Fast Leader Show podcast, board chair for Call Center Coach, an ICMI top 50 thought leader, and a customer experience influencer with IQPC.
Jim specialises in applying emotional intelligence to customer experience and employee engagement to lead organisations in their customer-centric transformations. He is also a certified employee retention specialist, certified better place to work expert, and an empathy mapping expert. He has served on several profit and not-for-profit boards and is a frequent speaker at industry events.