Jan Richards

Passenger growth at Dublin Airport during 2018 increased by over three times the European average, every month since was the busiest on record until the pandemic hit. Jan is responsible for managing the significant Dublin Airport Insights and Research programme, Voice of the Customer/Employee programme, brand positioning strategy and measurement, and is proud of her key role in developing and launching an organisational values programme that now has over 100+ values ambassadors. Jan is a frequent speaker at international CX events, a member of the CX Network Advisory Board and was awarded the Irish CX Leader 2019 at the recent CX Impact awards.


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