Advisory Board Customer Experience Customer Service Digital Employee Engagement Financial Services Retail Telecoms
Advisory Board Customer Experience Customer Service Digital Employee Engagement Financial Services Retail Telecoms

Edwin van Outersterp

Edwin van Outersterp is the Senior Director, Global Customer Service at Sanofi Genzyme.

More content by Edwin van Outersterp

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Delivering great customer experiences without blowing the budget

2020-10-08
02:00 PM - 03:00 PM BST

How Intercom cost-efficiently scaled-up to serve 30,000 customers, embracing the power of automation...
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The state of the voice channel and its role in driving super-connected customer experiences

2020-09-24
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Why voice is an integral part of your service channel mix and how to optimise it with digital servic...
The state of the voice channel and its role in driving super-connected customer experiences
The business leaders’ customer experience survival guide

2020-09-23
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How to survive in the world of customer experience so your brand delivers loyalty winning customer s...
The business leaders’ customer experience survival guide
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