Advisory Board Customer Experience Customer Service Digital Employee Engagement Financial Services Retail Technology Telecoms
Advisory Board Customer Experience Customer Service Digital Employee Engagement Financial Services Retail Technology Telecoms

Edwin van Outersterp

Edwin van Outersterp is the Senior Director, Global Customer Service at Sanofi Genzyme.

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CX Exchange for Telecoms

06 - 07 July, 2020
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CX Exchange for Telecoms
CXN Live: Contact Centers 2020

14 - 16 July, 2020

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CXN Live: Contact Centers 2020
Modernizing Service Experiences With AI & Digital

07/21/2020 - 7/24/2020

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Modernizing Service Experiences With AI & Digital
Digital Marketing Online Series

04 August, 2020
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Digital Marketing Online Series
CCW Virtual Exchange August

August 17 - 19, 2020
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08 - 10 September, 2020

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CCW Asia Online 2020
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Three reasons CX programs fail to deliver measurable results

2020-08-05
01:00 PM - 02:00 PM CDT

Discover how to overcome three of the biggest obstacles to driving real change within customer exper...
Three reasons CX programs fail to deliver measurable results
Leveraging CX practices to supercharge your EX program

2020-07-23
11:00 AM - 12:00 AM SGT

Customer experience design can and should inform employee experience practices. Learn how to apply t...
Leveraging CX practices to supercharge your EX program
Exec Roundtable: Creating an effective data strategy for CX

2020-07-21
01:00 PM - 03:00 PM BST

Join us virtually for our customer experience virtual roundtable, where we will outline a data strat...
Exec Roundtable: Creating an effective data strategy for CX
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