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409 article results
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Alvin Neo, IHH Healthcare/Parkway Pantai
In this week’s podcast, the Chief Marketing Officer of IHH Healthcare/Parkway Pantai talks about delivering a premium customer experience that matches expectations.   EPISODE OVERVIEW: Alvin Neo is the Chief Marketing Officer of IHH Healthcare/Parkway Pantai. In this week’s podcast interview with host Seth Adler he shares that his...
Thom Hacker
In this week’s podcast, the Director Online Contact Center at The Home Depot talks about his career to date and the importance of the associate-centric culture in his current role. EPISODE OVERVIEW: Thom Hacker is the Director Online Contact Center at The Home Depot. In this week’s podcast interview with host Seth Adler he says that the ‘h’...
exp
This isn’t the year of futuristic innovations and a complete industry overhaul, 2018 is about customer experience maturity across the board.Year after year, we see people talking about the next 12 months as announcing a fantastic revolution, with innovation transforming life as we know it and redefining the standard in customer experience. There...
feedback
It’s a new world of customer feedback measurement, but is it out with the old and in with the new, or can traditional and futuristic tech work alongside each other to paint a complete picture? Let’s face it, surveys have lost a lot of their popularities over the years. Decreasing response rates and an ever shorter attention span from customers...
Miao Song
In this week’s podcast, the Global Chief Information Officer at Mars Petcare talks about digital transformation and the impact on the customer experience. EPISODE OVERVIEW: Miao Song is the Global Chief Information Officer at Mars Petcare. In this week’s podcast with host Seth Adler, she shares her thoughts on the digital transformation journey...
Ganesh
In this week’s podcast, the Senior Director of Global E-Commerce for Mondelez talks about the challenge of the brands going digital and partnerships with online platforms to help with this. EPISODE OVERVIEW: Ganesh Kashyap is the Senior Director of Global E-Commerce for one of the world’s largest snack companies, Mondelez. He joins host Seth Adler...
John Pompei
In this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is the Head of Customer Care Operations Worldwide at interactive entertainment software company Electronic Arts (EA). In this in-depth podcast...
Tags: podcast | interview | ea
Peter P
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth Adler in this week’s CX Podcast Theatre interview to explain that the bond between his brand and...
Bill Ashton
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth Adler in CX Network’s Podcast Theatre today for an in-depth conversation in which he shares that...
CX Network editorial Calendar 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market report, and a variety of content throughout the quarter. Breakdown of focus areas:January –...
409 article results
of 41