Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
5 trends APAC brands are building their CX strategies around
April 14 by Jerome SmailAsia-Pacific businesses are finding new ways to meet customer demands via new CX platforms and strategies
Using automation to solve EX, budget and workflow challenges
April 14 by Adam JeffsLearn how to focus you automated CX strategy in 2023 and where cost savings should be directed
Duolingo and Be My Eyes are revolutionizing CX with ChatGPT
April 12 by Adam JeffsMajor brands like Duolingo and Be My Eyes are implementing ChatGPT’s AI technology to deliver innovative CX offerings
Why VOC programs form an essential component of the CX toolkit
April 11 by Chloe ChappellVoice of the Customer case studies and strategic advice from TSB Bank, Cambridge University Press and National Express
Why economic uncertainty is a problem for CX in 2023
April 05 by Adam JeffsLearn how cutting marketing and acquisition costs could end up costing you more in the long-run
How Mandarin Oriental digitalized its luxury hotel experience
March 30 by Melanie MingasDiscover how Mandarin Oriental increased online booking revenue 42 percent with a luxury digital experience
4 things we learned from All Access: Customer Self-Service 2023
March 28 by Melanie MingasFind out what our All Access event delegates said about the state of self-service in CX
12 leading CX influencers in Asia-Pacific to learn from in 2023
March 21 by CX Network12 of the most influential customer experience thought leaders in the APAC region
Inclusive design: The critical foundation of digital UX
March 15 by Shelby MitchellShelby Mitchell explains the practical steps that need to be taken to design digital UX for customers with disabilities
4 ways to craft a stand-out omnichannel experience
March 14 by Melanie MingasDiscover advice from four CX experts on how to make digital customer experiences stand out against the competition
Five things all CX leaders need to prioritize
March 08 by Annette FranzAnnette Franz writes about five customer and workforce trends CX leaders need to be ahead on
The top customer experience influencers to follow in 2023
March 07 by CX NetworkOur guide to CX Network’s top influencers to follow in 2023