Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
3 steps to gaining stakeholder support for your CX data initiative
September 18 by Chloe ChappellThe essential steps to securing buy-in for your customer data analytics project
7 ways companies are using generative AI in customer experience
September 12 by Leila HawkinsCoca-Cola, Expedia, Duolingo are among the companies using generative AI to boost customer engagement. Here are 7 examples.
How APAC brands are future proofing their CX strategies
September 12 by Jerome SmailA round-up of brands offering digital-first, personalized experiences that are fit for the present and beyond
The power of personalization: Leveraging data analytics for customer-centric experiences
September 06 by Olga PotaptsevaCXpanda’s Olga Potaptseva explains why hyper-personalization is the future of CX – and how to leverage data analytics to deliver it
The rise of virtual influencers and what it means for customer engagement
August 29 by Leila HawkinsCX Network explores the rising trend of virtual influencers and how this is changing the way brands interact with consumers
Why putting employees first leads to a profitable customer experience
August 25 by Michelle MartinezMichelle Martinez, former head of CX at Wayfair on how great employee experiences lead to business growth
A snapshot of CX in finance: trust as a guiding principle and a new Consumer Duty
August 23 by Chloe ChappellKey learnings around generative AI, customer trust and new regulations from All Access: CX Financial Services 2023
Building relationships beyond CX: 3 tips for collaboration
August 18 by Matthew EmersonHow CX leaders can foster multi-department collaboration and secure buy-in for their projects
3 times APAC brands succeeded in their omnichannel goals
August 15 by Jerome SmailHow brands across APAC are driving omnichannel advances to improve customer retention and loyalty
6 ways to improve CX – even if it’s not in your job description
August 08 by Jeannie WaltersFrom nobody’s job to everybody’s job, Jeannie Walters shares her six tips for improving CX
Exploring the possibilities of generative AI in customer experience
August 07 by Andrew CarothersFrom content creation to predictive CX, Cisco’s Andrew Carothers explains how generative AI is taking CX by storm
How to leverage AI in the contact center
August 02 by Chloe ChappellCatch up with the key takeaways from our expert speakers at All Access: Contact Centers