Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
How the UK’s Online Safety Bill will protect online customers from fraud
December 15 by Leila HawkinsFormer minister Dame Caroline Dinenage explains that the bill sets a precedent for fostering consumer confidence
5 trends APAC brands are embracing for 2024
December 05 by Jerome SmailCutting-edge innovation and technology will create distinct new opportunities for brands in the APAC region
3 things we learned about omnichannel at All Access: Digital CX
December 04 by Chloe ChappellCX practitioners from Pandora, Lenovo and Arvest Bank share their key tips on how to master omnichannel
6 CX trends that will shape 2024
December 01 by Melanie MingasFrom machine customers to the changing role of the product manager, CX is set for six big changes in 2024
One year of ChatGPT – how has it changed customer experience?
November 30 by Leila HawkinsWe look at ChatGPT’s impact on CX over the last 12 months
How Spotify approaches predictive CX to improve customer journeys
November 08 by CX NetworkHow Spotify uses predictive CX for forecasting and decision-making
5 times APAC travel brands used tech to improve CX
November 07 by Jerome SmailHow APAC brands are leveraging cutting-edge technologies to enhance customer journeys
What are customer insights?
November 03 by CX NetworkA guide to collecting, using and actioning customer insights from data and analytics
Crafting a clear customer value proposition: Do you even speak customer?
November 01 by Emmanuel ObadiaExecutive coach Emmanuel Obadia explains the importance of having a clear value proposition that speaks to your customers
Voice of the Customer tips from a global business
October 26 by Leila HawkinsHow one of the world’s biggest dairy exporters built a successful Voice of the Customer program
CX Network’s 20 leaders to watch in 2024
October 23 by CX NetworkProfiling 20 leading CX professionals from around the world who have brought an innovative and visionary approach to their role
Doubling down on customer-centricity
October 17 by Annette FranzIs your company customer-centric? Annette Franz, founder and CEO of CX Journey Inc., shares the 10 questions that will help you find out