Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
What is a chief artificial intelligence officer – and do you need one?
February 26 by Jerome SmailCX Network explores the latest addition to the C-suite and explains how to decide if you need a CAIO
Who owns the Voice of the Customer?
February 13 by Musa HanhanWhy VoC programs must be adopted by the whole company and not just the CX team
The Australian Open is transforming fan experiences with generative AI
February 13 by Leila HawkinsThe Australian Open and Infosys are creating new fan experiences with AI and the metaverse
5 skills for the modern CX practitioner and where to learn them
February 09 by Melanie MingasThe top skills CX practitioners need in an ever-changing business environment
What is predictive CX?
February 01 by Leila HawkinsThe tools and methods behind predictive CX and how it boosts customer loyalty and satisfaction
5 figures that show the importance of AI for APAC brands
January 29 by Jerome SmailThe key findings that demonstrate how AI is changing CX in the APAC region
How Carnival UK is leveraging omnichannel and generative AI
January 26 by Melanie MingasThe UK division of the world’s largest cruise line is using generative AI to enhance its service capabilities in 2024
Waitrose is personalizing online shopping with AI
January 24 by Leila HawkinsBritish supermarket Waitrose is using AI to drive personalization and improve the online shopping experience
How Europe’s DORA regulations will lead to safer customer experiences
January 23 by Claire AgutterClaire Agutter explains how financial institutions in the EU can comply with the DORA regulations, and how it will benefit CX
Have your say on the Global State of CX in 2024
January 22 by CX NetworkTell us about the Global State of CX and be in with a chance to win one of three prizes
4 innovation strategies for next-level CX
January 19 by Andrew CarothersIn CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains
Why data is the most underappreciated asset in your company
January 18 by Musa HanhanMusa Hanhan and Sami Nuwar explain how to unleash the hidden power in customer and company data