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Inbox incarceration? App apathy? The solution to your customer engagement woes!

How do you communicate with your customers? How many do you reach using email? And how many are using your brand’s app? Engaging proactively at relevant times during the customer journey is key to the best subscriber experience – and ultimately... Read More


The future of customer feedback is no customer feedback

With more and more companies jumping on the customer feedback bandwagon, feedback fatigue has become common place. Customers are seeing very little return on their time investment in responding to surveys and are starting to become disillusioned... Read More


How customer experience management will evolve in 2018

Published: Monday, April 23, 2018
Most businesses are aware of the importance of managing the customer experience (CX). However, while 80 per cent of CEOs believe their company offers exceptional CX, just eight per cent of their customers agree.Organisations need to differentiate on... Read More

You have a voice

The voice of the customer chasm: CX fantasy vs consumer reality

There is a chasm between the customer experience brands think they are providing… and what consumers are actually experiencing. There is a magnitude of dissatisfaction and as CX practitioners it’s important to realise we haven’t solved this yet.... Read More


CX APAC online 2018

CX Network is delighted to announce the launch of the CX APAC Online, a Digital Series in 2018, taking place in April. Over four days, we have invited industry leaders and organizations to share case studies and thought leadership presentations that... Read More

Jim White

‘Our customer service goal is to get people to leave and recommend us’

Published: Thursday, April 19, 2018
How to taking the hospitality experience to healthcare to deliver a great service so customers want to share a recommendation after they’ve left.EPISODE OVERVIEW: Jim White is the former Vice President of Customer Experience at Symphony Post Acute... Read More

Alex Genov Zappos

3 quick-fire CX questions with Zappos’ Head of Customer Research

Published: Wednesday, April 18, 2018
In this interview, Alex Genov reveals the most overrated industry buzzword, the best experience he has received and the biggest learning on his journey so far.Alex Genov is the Head of Customer Research at US online shoe and clothes retailer Zappos... Read More


10 inspiring podcasts to level up your customer experience on-the-go

Published: Tuesday, April 17, 2018
Podcasts are more popular than ever before, but what are the best series to get stuck into for CX and leadership inspiration?Podcasts are a convenient way of consuming information on-the-go. Whether you’re stuck in traffic on your way to and from... Read More


Join virtual event CX Network LIVE: The Smart Customer Experience

Published: Friday, April 13, 2018
Following on from the success of CX Network LIVE: Customer Feedback & Satisfaction last month, the popular and insightful virtual event is back in July with a focus on making CX strategies more itnelligent.CX Network LIVE is a quarterly virtual... Read More


Customer experience management: The 5 competencies of CX success

Published: Friday, April 13, 2018
Your guide to the five core competencies of CX management and the financial outcomes mature programs deliver. Great customer experience is not only a tagline. It delivers better business results. In fact, according to a study by Forrester, public... Read More


Closed-loop-feedback: Why a robust VOC should be core to your business model

This webinar will highlight best practices for designing and implementing a VoC closed-loop system in order to achieve performance improvements and leverage the benefits. The experts from MaritzCX will discuss how to create and addiction to act on... Read More

Marc McAllister

How Harley Davison builds an experience that's scalable

Published: Thursday, April 12, 2018
Podcast interview with the VP and MD of the International Markets on the Harley Davidson experience beyond the machine. EPISODE OVERVIEW: Marc McAllister is the Vice President and Managing Director of the International Markets for Harley Davidson.... Read More

6 inspirational CX stars you need to hear from

Published: Wednesday, April 11, 2018


The survey is dead… A survival guide for CX

An insightful webinar on the next evolution in customer feedback measurement. Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re... Read More


The future of banking? Enabling and delivering a transformative CX

Published: Tuesday, April 10, 2018
To truly thrive, banks need to provide value beyond handling money, delivering a transformational customer experience. Joe Pine and James Gilmore pioneered customer experience with The Experience Economy. In this book, they share four stages to... Read More

846 results
of 57