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Interviews

14 results
of 2
October 18, 2015 by Zarina de Ruiter
zarina
The Vice President – Head of Customer Insight at Riyad Bank discusses how to measure and extract insights from VOC programmes to optimise the customer experience.
Tags: interview | voice of the customer | insight | Customer Experience | cx
October 7, 2015 by Zarina de Ruiter
zarina
Interview with the Vice President – Head of Customer Insight at Riya Bank, about the importance of a customer insight team and optimisation of a Voice of the Customer programme as part of a wider customer experience strategy.
Tags: interview | insight | voice of the customer | strategy | trends | challenges
14 results
of 2