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Videos

23 results
of 3
02/12/2018
Thierry Derungs
The CDO of BNP Paribas discusses industry trends such as AI and digital transformation and how they’ve impacted their strategy. Thierry Derungs is Chief Digital Officer at BNP Paribas. In this interview he answers the following questions:What does your role as Chief Digital Officer at BNP Paribas entail?There is a huge amount of chatter around AI Read more
Tags: video | interview | bnp paribas | ai | data
12/13/2017
Memorable quotes video
Earlier this month we launched the 2017 edition of our annual Big Book of Customer Insight, Data & Analytics. To provide a snapshot of the report, we’ve created a short video with some of the most memorable quotes from our host of expert contributors.
Tags: data | analytics | quotes | video
10/18/2017
Snapshot: The Future of Customer Insight, Data & Analytics
Following hot on the heels of CX Network Live: Data & Analytics with over 1000+ registrants, and last year’s The Big Book of Customer Insight, Data & Analytics 2016, tune in for the 2017 edition of our annual research report into how data analytics impact upon customer experience, which will be launched next month! You can find a snapshot Read more
Tags: Customer Insight | data | analytics | Customer Experience | video
08/16/2017
The role of customer insight and data in 2017
New research reveals data adoption rates and the biggest challenges for the customer experience industry We recently surveyed 100+ customer experience practitioners on their usage of big data and analytics, whether they implement new tech such as machine learning and artificial intelligence, and what the biggest data challenges are for them today Read more
Tags: video | data | insight
04/05/2017
Microsoft Data Culture Future Analytics
Jon Woodward is the Business Lead BI & Analytics at Microsoft. In his presentation at the Customer Insight & Analytics Exchange he discussed how to leverage the future of analytics and embrace data culture. Watch his full session below.
Tags: data | analytics | culture | video | presentation | microsoft | customer insight exchange
03/30/2017
How Aviva Utilises Big Data to Drive Customer-Centricity
Jonathan Mansley is the Head of Data, Analytics & Insight at Aviva. In a presentation at the Customer Insight & Analytics Exchange he spoke about what makes good customer insight – and how big data helps with that. Including the biggest insight challenges and why you need to have data-centricity as part of your DNA to be customer-centric. Read more
Tags: video | presentation | customer insight exchange | aviva | big data | customer-centricity
03/23/2017
BBVA Compass Customer Interactions
Kristin Julbert is the Director Client Experience at BBVA Compass. In an interview at the Customer Experience Exchange for Financial Services: US, she spoke about:The challenges of measuring and improving the quality of customer interactionsThe elements of a great metrics strategy to turn insights into actionThe role of digital in a consumer- Read more
Tags: video | interview | bbva | CX Exchange FS US | digital | data
03/16/2017
Royal Bank of Scotland Insight Changing Customer Behaviours
Lee Wilson is in charge of Strategic Analytics, Always on Marketing, and Customer Decisioning at Royal Bank of Scotland (RBS). In an interview at the Customer Insight & Analytics Exchange she spoke about:How RBS tackles the challenge of changing customer behavioursThe fundamental importance of data analytics for customer interactionHow they’ Read more
Tags: video | interview | rbs | Customer Insight | customer insight exchange
02/16/2017
CX TALK: Accor Hotels’ Devotion to Changing the Customer Experience
Mariana Machado is the Customer Behaviour Director at Accor Hotels. In an interview at the Customer Experience Exchange Europe she spoke about:The role of data in the wider customer experienceLinking CX initiatives with their business outcomesEnsuring experience consistency across the entire group of hotelsTheir devotion to changing the CX they' Read more
Tags: video | interview | accor hotels | cx exchange europe | Customer Experience
02/14/2017
CX TALK King Data Science Customer Insight
Vince Darley is the Chief Scientist at King, the games company behind the popular Candy Crush Saga. At the Customer Insight and Analytics Exchange he held an insightful presentation on their learnings throughout the years when it comes to leveraging data to gain in-depth customer insight. They’ve seen tremendous growth very rapidly, which came Read more
Tags: video | presentation | king | data | Customer Insight | customer insight exchange
23 results
of 3