784 results
of 53
experience

How to build loyalty without a human touch in a digital world

Published: Tuesday, January 16, 2018
Learn how to utilise digital interaction data from multiple channels to deliver better customer experiences. If 2017 was the year of (digital) transformation then 2018 must be the year brands welcome in the “experience era”. In a fast-evolving... Read More

Dan Erenso

‘Omi-channel is the most overrated buzzword in customer experience’

Published: Monday, January 15, 2018
Danske Bank interview about 2017 learnings, 2018 predictions, the rise of AI and more. Dan Bandsholm Erensø is Programme Lead in the Office of the COO at Danske Bank. In this interview recorded at the Executive Customer Contact Exchange: BFSI he... Read More

Peter P

‘We were solving our consumer needs 128 years ago and are still doing it’

Published: Friday, January 12, 2018
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth... Read More

VOC

Case study: CX Network helps a leading VOC provider tap into new markets

Published: Friday, January 12, 2018
Case study detailing we helped a partner tap into new markets and generate top quality leads.

Create a connected CX to increase engagement and customer lifetime value

Create a connected CX to increase engagement and customer lifetime value

Published: Thursday, January 11, 2018
Learn how to manage valuable digital brand assets across multiple channels and drive better customer engagement. In our digital age, organizations are seeking ways to reinvent how they market and strengthen their brand, manage their assets, and... Read More

forward calendar

CX Network forward calendar 2018

Published: Thursday, January 11, 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market... Read More

voice AI thumb

Why you need to capitalise on the opportunity of voice AI in 2018

Published: Wednesday, January 10, 2018
Chatbots may have gotten the bulk of the attention within customer experience but the past year has seen AI-powered voice assistants go from a fad idea to a mainstream household item, writes Fireworx founder Daniel Smith Photo by Ben Kolde on ... Read More

Bill Ashton

Evolving Jessica Alba’s The Honest Company from ecommerce to traditional retail

Published: Tuesday, January 09, 2018
In this week’s CX Network podcast interview, the SVP of The Honest Company explains he is the ‘how person’ to founder Jessica Alba being the ‘why person’. EPISODE OVERVIEW: Bill Ashton is the SVP Operations at The Honest Company. He joins host Seth... Read More

Joshua March

Offline experience surveys are ‘powerful’ to get real-time feedback

Published: Monday, January 08, 2018
What are the trends and predictions for customer feedback and care in 2018?Joshua March is the founder and CEO of social customer service solution Conversocial. He previously founded social application company iPlatform and is a renowned expert in... Read More

CX Network editorial Calendar 2018

CX Network editorial calendar 2018

Published: Friday, January 05, 2018
An overview of the key upcoming content pieces and online events from CX Network. In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market... Read More

Mark B

‘We want to manage the experience in a way that helps customers love us’

Published: Thursday, January 04, 2018
In this week’s CX Network podcast theatre interview, the Program Manager for Cisco discovers the unique challenges and opportunities of working with a large and diverse group of people. EPISODE OVERVIEW: Mark Buchanan is Program Manager at Cisco.... Read More

Martijn Brouwer

5 quick-fire CX questions with Virgin Galactic

Published: Wednesday, January 03, 2018
The GM Astronaut Experience and Hospitality for Virgin Galactic answers some controversial questions, such as what he believes is the most overused buzzword in CX. Following on from our in-depth interview with Martijn Brouwer, GM Astronaut... Read More

Enda Ridge

‘Yesterday's big data is today's small data’

Published: Wednesday, December 20, 2017
Enda Ridge is the Head of Data Science and Algorithms at one of the largest supermarkets in the UK and the author of Guerrilla Analytics – a practical approach to working with data. He is an accomplished data scientist who sets up and grows data... Read More

Brad Nichols

How Dun & Bradstreet creates a 'sophisticated' customer service

Published: Tuesday, December 19, 2017
In this week’s CX Network podcast theatre interview, the Global Customer Service Leader for Dun & Bradstreet talks about the continued need for the human element in the contact centre. EPISODE OVERVIEW: Brad Nichols is the Global Customer... Read More

CX predictions

Market report: Customer experience predictions for 2018

Published: Monday, December 18, 2017
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that,... Read More

784 results
of 53